Anyone can access and request information we hold under the Data Protection Act 1998, Freedom of Information Act 2002 and Environmental Information Regulations 2004.
Our Information Charter sets out the standards that you can expect from WBL Scotland when we request or hold personal information about you; how you can access your own personal information and request non-personal information we hold; and what you can do if you think standards are not being met.
The Data Protection Act 1998 protects personal information. Under the Act you have the right to ask if we process any personal information relating to you. If you request your own personal data under the Act, this request is known as a 'subject access request' or a 'SAR'. You can expect to receive an acknowledgment to your request within 3 working days. If you would like to make a SAR relating to personal data held in respect of any services provided by WBL Scotland you should send it to the following address:
Write to
WBL Scotland
Monteith House
11 George Square
Glasgow
G2 1DY
enquiries@cwbl.co.uk
The Freedom of Information (Scotland) Act 2002 (FOISA) requires Scottish public authorities to produce and maintain a publication scheme. Authorities are under a legal obligation to:
WBL Scotland has adopted the Model Publication Scheme 2015 produced by the Scottish Information Commissioner.
Access our Guide to Information available through our Publication Scheme.
FOISA gives you the right to ask for information we hold. The Act states that if you ask for information your request must be in a permanent form which can be used for reference - usually in writing or by email, stating your name and address. We try to be as open as possible. If you would like to request information you can:
Write to
WBL Scotland
Monteith House
11 George Square
Glasgow
G2 1DY
We can refuse to provide you with information if we estimate it will cost us over £600 to find and supply it. If this happens we will, wherever possible, try to provide what we can up to the £600 limit rather than refusing the request outright.
If we withhold information we will tell you why and give you details of how to request a review.
If following any review you remain dissatisfied with our response, you are entitled to appeal to the Scottish Information Commissioner. Such an application should be sent to the following address:
Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife
KY16 9DS
Tel: 01334 464610
Fax: 01334 464611
